Effective Date: 04/04/2025

At Henzo MedSpa & Wellness, our mission is to provide safe, ethical, and personalized care to every client. These policies reflect our standards of professionalism and client care.

1.Client Eligibility

• Services are for individuals 18 years and older.
• A completed medical history and consent form is required before treatment.
  

2.Booking & Cancellation

• Book in advance; same-day service is based on availability.
• 24-hour notice is required for cancellations/rescheduling.
• No-shows or late cancellations may be charged.

3.Payments & Refunds

• Payment due at time of service.
• Deposits may be required.
• No refunds, but case-by-case corrections may be made to ensure satisfaction.

4.Privacy & Confidentiality

• We follow HIPAA regulations.
• No photos or testimonials are shared without written consent.

5.Safety & Hygiene

• We comply with CDC and OSHA standards.
• Clients receive detailed care instructions before and after treatment.

6.Ethical & Professional Care

• No pressure to purchase services or products.
• Services are tailored to each client’s needs.
• Transparent pricing and clear communication are our priority.

Policy Updates

Henzo MedSpa is independently operated. We reserve the right to update policies as needed and will notify clients of any major changes.